HomeNewsBangalore launches Namma Metro QR Code Train ticket via WhatsApp: Here's how...

Bangalore launches Namma Metro QR Code Train ticket via WhatsApp: Here’s how to use it


Bangalore Metro Rail Corporation Limited (BMRCL) yesterday launched the world’s first WhatsApp chatbot-based QR ticketing system in honour of Kannada Rajyotsava. Namma Metro has introduced a QR ticketing system via a mobile app.

According to the Meta-owned platform, users in Bengaluru can now use the instant messaging app to buy tickets and recharge their travel passes online. According to the Meta-owned platform, the service is the “first-ever QR ticketing service” for the app. WhatsApp users can use UPI to pay for tickets and recharge their phones after entering their travel information into the app. Once the QR ticket is created, it can be scanned at the terminal to allow people to enter and exit without touching anything.

The WhatsApp chatbot can converse in Kannada and English, buy QR tickets, recharge metro cards, and use travel planners to find the nearest metro station, train departure times at various stations, fare information, and more. Passengers will also be able to provide comments and other features such as:

1) Communication abilities in Kannada and English
2) Getting QR Tickets
3) Recharging Metro smart cards
4) Route or journey planner

  • locating the nearest metro stations from the commuter’s current location
  • Obtaining train departure information at various stations
  • Obtaining fare information between any two stations

5) Customer comments 
6) Native payment experience through WhatsApp UPI for quick and simple payments.

How to Use a Single Journey QR Ticket at Namma Metro Stations in Bangalore

  • Riders can get the QR ticket on the day of the trip by telling the Namma Metro app or WhatsApp which station they want to get on and off at. 
  • These QR tickets from mobile phones must be presented to the QR readers of the Automatic Gates (AG) at both entry and exit stations.

Validity and discounts

Mobile QR tickets are valid until the end of the day’s revenue service. The commuter can cancel his ticket and get a refund the same day if he doesn’t use it.QR tickets are available for 5% off the token fee. 


Passengers can buy QR tickets with the Namma Metro app by getting it from the Google Play Store and signing up.

Anjum Parwez, Managing Director of BMRCL, commented on the announcement. 

To provide more comfort in travel, we are launching the Namma Metro mobile app and WhatsApp-based QR ticket systems. The app is already being used by passengers to plan their trips and QR ticket option will be made available from November 1. We have tied up with WhatsApp to provide QR ticket purchase option. There is no additional charge applicable for purchase of tickets on these two platforms.

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